Shipping policy
Last updated: October 2026
1. Shipping Costs
Caulden offers free standard shipping on all orders.
Expedited shipping may also be available at checkout for an additional fee. Any applicable expedited shipping charge will be shown before you complete your purchase.
There are no hidden shipping fees added after checkout.
2. Order Processing
Orders are normally processed within 2–3 business days.
After your order is placed, you will receive an order confirmation email. Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking information.
Business days exclude weekends and applicable public holidays.
3. Delivery Times
After dispatch, standard delivery normally takes approximately 5–14 business days.
Delivery estimates begin from the date your order is dispatched and do not include the order processing period.
Delivery may occasionally take longer during peak periods, public holidays, periods of unusually high order volume, carrier disruptions, severe weather, customs processing or other circumstances outside our reasonable control.
4. Order Tracking
Full tracking is included with every order.
Once your order has been dispatched, your tracking number will be sent to the email address used when placing the order.
Please allow time for the carrier's tracking system to register and update your shipment after dispatch.
If your tracking information has not updated for 7 business days, please contact us at support@caulden.uk so that we can review the shipment with the carrier.
5. Fulfilment & Logistics
To support efficient order processing and delivery, Caulden operates through fulfilment facilities located in the United States, China and Germany. This network allows us to route orders through the most appropriate available centre based on stock availability, operational efficiency and delivery requirements. All products are subject to the same strict quality control standards regardless of fulfilment location.
All orders are prepared using secure packaging designed to protect the contents during handling and transit, including reinforced and tamper-evident packaging where appropriate.
6. Customs, Duties & Import Taxes
The store information provided for this policy does not specify that every shipment is sent on a Delivery Duty Paid (DDP) basis.
Where customs duties, import taxes or similar charges apply and are not collected as part of your checkout payment, they may be assessed separately by the relevant customs or local authority.
Any charge collected directly by a customs authority, carrier or other governmental body is separate from the product and shipping charges paid to Caulden.
7. Delivery Issues
If your order is lost, significantly delayed or arrives damaged, please contact us as soon as possible at support@caulden.uk with your order number and the relevant details.
Where a shipment is confirmed as lost or an item arrives damaged, we will offer you the choice of a free replacement or a full refund.
If photographs or other information are reasonably required to investigate a damaged delivery, our support team will explain what is needed.
8. Incorrect Shipping Information
Please review your shipping information carefully before completing your order.
If you notice that the delivery address is incorrect, contact us immediately at support@caulden.uk. If the order has not yet been dispatched, we will make reasonable efforts to correct the address before shipment.
Once a parcel is already in transit, we cannot guarantee that the shipping address can be changed or that the carrier can redirect the parcel.
If an order is returned to us because of incorrect shipping information, we will arrange reshipment free of charge after confirming the correct address with you.
9. Contact Us
For questions about shipping, tracking or delivery, please contact us at support@caulden.uk.
Our customer service team responds within 24 hours on business days.